Privacy Policy

This Privacy Policy describes how Pacifica Innovations ("Pacifica," "we," "us," or "our") collects, uses, and protects information in connection with the Pacifica Innovations platform and related software, websites, and services (the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

• Account information — names, email addresses, and credentials of authorized users.
• Business records — customers, contacts, quotes, sales orders, projects, invoices, and related operational data you enter or generate in the Service.
• Connected-service data — information retrieved from third-party services you authorize, such as customers, invoices, payments, and deposits from Intuit QuickBooks Online.
• Usage and technical data — log data, device and browser information, and similar details collected automatically to operate and secure the Service.

2. How We Use Information

We use the information we collect to:

• provide, maintain, and improve the Service;
• synchronize records with connected services you authorize (for example, pushing invoices to and retrieving payments and deposits from QuickBooks Online);
• authenticate users, secure accounts, and prevent misuse;
• communicate with you about the Service; and
• comply with legal obligations.

3. QuickBooks Online Data

When you connect Intuit QuickBooks Online, you authorize Pacifica to access and exchange data with your QuickBooks company to provide the Service's accounting features. We access only the data needed for those features, use it solely to provide the Service to you, and do not sell it or share it with unrelated third parties. Access tokens are stored encrypted, and you can revoke the connection at any time from within the Service or from your Intuit account, which stops further data exchange.

4. How We Share Information

We do not sell your information. We may share it with service providers who help us operate the Service (such as cloud hosting and infrastructure providers) under obligations of confidentiality, with connected services you authorize, or when required by law or to protect our rights and the safety of others.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption of sensitive credentials and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as needed to provide the Service and to meet our legal, accounting, and operational requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your Choices

You may request access to or correction of your information, and you may disconnect authorized third-party services at any time. To make a request, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, with the "Last updated" date revised accordingly.

9. Contact

Questions about this Privacy Policy or our data practices may be sent to info@pacificainnovations.com.